Ordering Info

How does my piece come packaged?

Each Loubijoux piece comes presented in one of our branded cotton drawstring pouches - perfect to store your piece in. Orders are sent within a shallow recyclable box which protects your jewels enroute and slips right through most letterboxes making most deliveries contactless.

Can I send a gift directly to my recipient?

Sure you can. Simply leave your gift message at checkout at we'll be happy to include that for you free of charge. Sending more than one gift? It's best to check out separately here so addresses and gift messages don't get muddled. UK postage is FREE!

How long will it take to prepare my order?

Ready to ship pieces are available for dispatch within 3 working days. Handy for those need it for the weekend moments or last minute gifts.

Made to order are prepared to order and take up to 5 working days.

You will receive notification once your order is shipped.

Note: If your order contains both 'Ready to ship' and 'Made to order' pieces, these will be dispatched together within 5 working days.

What are my delivery options?

UK Standard Delivery

Royal Mail 1st Class Delivery

1 - 2 working days following dispatch FREE

UK Tracked Delivery

Delivery is via Royal Mail Special Delivery. Tracking reference is provided and a signature is required upon receipt.

1 working day following dispatch £6.95 or FREE for orders over £65

Do you ship internationally?

Yes, we ship worldwide via Royal Mail via the below methods.

International Standard

Please note this service does NOT include tracking

Europe: 3 - 5 working day following dispatch

Rest of the world: 7 working days following dispatch


International Tracked & Signed

Tracking reference is provided and a signature will be required upon receipt. Not available to all countries.

Europe: 3 - 5 working days following dispatch

Rest of the world: 7 working days following dispatch


Orders over £50 are upgraded to this service at no extra charge

Please bear in mind these timeframes are provided as a guideline only, delivery can often take longer depending on customs and service in your country. We allow up to 4 weeks for delivery within Europe and 5 weeks for everywhere else.

Any duty and tax charges levied upon entry into your country are the responsibility of the buyer.

How do I return an order?

If you are not completely satisfied with your purchase you may return it within 14 days of receipt. Items must be returned in their original unworn condition with packaging at the buyer's expense. It is your responsibility until it reaches us and for this reason we strongly recommended gaining proof of posting. We are unable to take responsibility for returns lost or damaged in transit. We regret we are unable to refund original postage and packaging fee (if applicable) unless the item is faulty or incorrect.

**Please note items which have been personalised or altered specifically to your needs and earrings, in the interests of hygiene, are non-refundable unless faulty**

Please contact us to arrange a return here.

Every effort is made to accurately portray our products but please note colours may vary slightly dependant on screen settings and items are not shown actual size. Please read and consider measurements carefully before making your purchase.

What is vintage?

We generally regard anything pre 1990s as vintage. Vintage components are commonly used throughout our designs and may occasionally show signs of aging - light tarnishing, age spots or scuffing - though wherever possible we will always try to avoid this or buff this out. Our vintage components are previously unused old factory stock.

Do you do custom orders?

We don't accept custom orders but we can alter existing designs to your specific requirements e.g. change the length or colour of a chain, convert an earring into a necklace etc. Contact us to discuss your ideas and we'll see what we can do!

How can I contact you?

You can get in touch by using the contact form here.